Refund and Returns Policy

Please contact the seller directly and refer to their return policies. If purchased direct from Best Shot, please contact us by phone or email.

Our Satisfaction Guarantee:
The pledge we made over 30 years ago still stands: If you are not 100% satisfied with your purchase, please return it to the seller for a refund, exchange, or credit of the product cost within 45 days.  Please refer to our Storage and Dispensing Guidelines for best results.

Damages:

Inspect packages at delivery for any damage that may have occurred during shipping. If visibly damaged, notify the delivery driver and/or refuse shipment then contact the seller. Please take pictures and retain the shipping box, packing materials, and damaged items as these may be needed for the damage claim.  

Returns:

Contact the seller with order number and proof of purchase. Shipping and handling fees are not refundable. Refunds are processed once returned items are received.

Wrong Item:

Contact the seller with order number, picture of incorrect product, and proof of purchase. Once verified, the corrected item will be sent with a return tag in the pamphlet pouch. Please carefully pack the incorrect product for return.

Trial Offer Kits:

Our Trial Offers are promotionally priced and ineligible for exchanges or substitutions. Please refer to Satisfaction Guarantee for refunds.

Authorized Sellers:

A full list of our distributors is available under the Where to Buy tab. If you are uncertain of a seller’s legitimacy, please contact us.

Our Return Address is as follows:

          BEST SHOT PET PRODUCTS INTL.
          180 COMMERCE BOULEVARD
          FRANKFORT, KENTUCKY 40601 

Note: The method of refund will be determined by the original method of payment.
If you have any questions or concerns please feel free to contact our Customer Service Department at 1-800-735-5251 EST or Email us at: [email protected]